They've Already Read Your Reviews Before Calling.
Car buyers spend 14+ hours researching online before visiting a dealership. Your reviews are the deciding factor — before price, before inventory, before location.
“Shoppers decide before they step on the lot”
The dealership reputation problem is real.
Sales and service reviews are pulling each other down
Your sales team is hitting 4.9★ but your service department is at 3.8★. On Google, that averages to something that loses you deals. We help you manage both independently.
One bad F&I experience is going viral
Finance and insurance complaints generate disproportionate review anger. We alert you the moment a negative review hits — so you can respond before it spreads.
Your sales team forgets to ask for reviews at delivery
It's the highest-emotion moment in the transaction and it gets skipped. Our automated delivery-day SMS goes out without anyone remembering — and converts at 34%.
Built for Auto Dealerships
Delivery-Day Review Campaigns
Auto-fires when a vehicle is marked delivered in your DMS. Catches buyers at peak excitement.
Sales vs. Service Split View
See your ratings for new car sales, used car sales, and service separately — then target campaigns accordingly.
AI Flags Common Complaints
Automatically surfaces patterns: if 8 reviews mention 'wait time' in service, you know before it becomes a PR problem.
Benchmark Against Nearby Dealers
Track how your rating and review volume compare to every competing dealership within 25 miles.
Rodriguez Auto Group
4.1★ average, poor service department sentiment, slow response
4.9★ across all platforms, 98% response rate, service complaints down 40%
“The AI sentiment analysis is incredible. I can see exactly what customers love and what needs work — without reading every single review manually. It saves me hours every week and our service scores have climbed from 4.1 to 4.9 in six months.”
Ready to dominate your local auto dealerships market?
Join hundreds of auto dealerships already using Profile Rankings to collect more reviews, rank higher, and win more customers.
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